10:39pm Wednesday 13 December 2017

Neuroscience & Spine Center patients benefit from support of care navigator

Maureen Lall, MSN, RN, FNP-BC, who serves as the patient care navigator for the Neuroscience & Spine Center, is part guide, part counselor and part guardian angel.  In her role, she helps current and past patients schedule appointments with the appropriate specialist based on their symptoms.  She also works behind the scenes to facilitate communication and coordination between the various Neuroscience & Spine Center specialists, who work as a team to deliver the best possible care for patients. 

And when needed, she is just there to listen.

“We are fortunate to have a number of knowledgeable, highly trained specialists in the Neuroscience & Spine Center, which enables us to utilize a multi-disciplinary approach to patient care,” says Lall.   “My role is to help the patient easily navigate that process.  At the same time, I help the physicians share information and ideas that can lead to better outcomes for our patients.”

Because every patient has unique needs, the role of a patient care navigator varies from day to day.  Lall provides assistance and support wherever she can, working directly with patients and their family members to ensure that questions are answered and treatments are on track.  And she works hard to ensure that every patient who needs to see a specialist can get an appointment within five business days.

“Today, patients who have suffered a stroke or who have diseases such as Parkinson’s or multiple sclerosis can live for many years with their disorders,” says Toby Yaltho, M.D., a neurologist with the Neuroscience & Spine Center.  “As a result, patients and caregivers often struggle with the impact these conditions have on daily living.  So we focus a great deal on improving our patients’ quality of life, and we collaborate across our specialties and subspecialties to develop treatment plans that can have the greatest positive impact.  Maureen plays a major role in helping us maximize those efforts with our patients.  She is an important part of our neurosciences service here at Houston Methodist Sugar Land Hospital.”

“Having access to needed services within the community is important to ensuring that patients maintain independence and are able to take advantage of all available resources,” says Lall.  “Being able to stay in the community for care means a great deal to our patients. Many of our patients have trusted Houston Methodist Sugar Land Hospital for years and they are pleased to learn that we offer the most sophisticated and advanced care possible close to home.”

To make an appointment with a physician at the Neuroscience & Spine Center, call Maureen at 281.274.7979 or email neuroscience@houstonmethodist.org.


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