09:04am Saturday 30 May 2020

Survey says caring staff make a difference to patients

Workers at NUH also feel they make a difference to the lives of the people they care for.

The findings are being published today (16 March) as part of the NHS National Staff Survey 2010. Carried out in October last year, this is the eighth annual survey of NHS staff. It provides trusts with information about the views and experiences of employees that can help to improve the working lives of staff and the quality of care for patients.

Among the findings at NUH were:

  • 89% felt the work they did made a difference to patients
  • 85% said they do more than is required
  • 96% said they try to help colleagues whenever they can.

The survey also recorded a fall in the number of hospital staff who said they had experienced violence from patients or service users (6%, down from 9% in 2009) and bullying or abuse from patients or service users (13%, down from 19% in 2009). A new question included in the survey for the first time found that 6% said they had experienced discrimination at work from patients or visitors.

NUH also scored well for providing staff with training in areas such as health and safety, equality and diversity and infection control – as well as in giving appraisals. These were all areas targeted by the Trust after the 2009 Staff Survey.

Peter Homa, NUH Chief Executive, said: “These surveys are an incredibly important way of finding out how our staff feel about their working environment at NUH and the care they are delivering to our patients. We are heartened to see that staff say they really go the extra mile in the care they give – and almost all of them feel they support their colleagues to provide high quality care to patients.

“We are also pleased to see staff scoring well in the training we provide at NUH. We need to give staff the tools and confidence to make sure they can carry out their everyday duties in the best way possible. This is central to our ‘We are here for you’ philosophy, which underpins all of our Trust’s values and behaviours.”

The Care Quality Commission will use the results from the survey in a range of ways including:

  • setting out national findings
  • informing patients and the public of trusts’ results
  • using the results in regulatory activities such as registration, the monitoring of ongoing compliance, and reviews.  

The Department of Health will also use the results to inform commissioning, service improvement and performance measurement, and to review and inform NHS policies.

The full survey results for NUH can be found here: www.cqc.org.uk


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