Click here to read the full results: http://www.cqc.org.uk/usingcareservices/healthcare/patientsurveys/hospitalcare/inpatientservices.cfm
Approximately 440 patients who have had inpatient stays at either City Hospital or the Queen’s Medical Centre returned their completed surveys, which covered topics such as arrival at hospital, the ward environment, care and treatment and staff.
The survey highlighted that Nottingham University Hospitals NHS Trust – which runs Nottingham’s two main hospitals – performs better than other trusts when it comes to ensuring patients are cared for, where appropriate, in same sex accommodation.
After securing £2.2 million in 2009 to improve provision of same sex accommodation, the Trust has been selected by the Department of Health as a best practice example and features on its ‘delivering same sex accommodation’ website.
The improvements made by NUH have included the launch of the Welcome Team, a dedicated team to welcome patients and their relatives with the focus on same-sex accommodation and privacy and dignity. The team makes sure patients are cared for in the most appropriate facilities and that their privacy and dignity needs are met.
NUH has also introduced new and improved signage on 90 wards to make sure patients are clear about which areas of the ward are for male or female patients. New digital signage in the form of LCD screens has been installed at both City Hospital and QMC campuses. The screens display same-sex accommodation and privacy and dignity messages to patients, carers and visitors.
Compared to the national average, the report also revealed that patients found that infection prevention and control was a high priority. Ninty-nine per cent of the time hand gel was available for people to use, and opinions on the overall cleanliness of wards has improved since the previous survey.
Overall, NUH has been rated the same as most others in the country on topics such as the experience of patients in the Emergency Department, waiting lists and planned admissions, the ward experience, experience of doctors and nurses and their overall care and treatment.
Jenny Leggott, Director for Nursing and Midwifery, said: “Understanding what our patients think of the care they receive in our hospitals is very important to us. Without this knowledge, it is harder for us to continue to improve and provide a service that meets the needs of our patients.
“The survey shows that most patients are highly appreciative of the care they receive at Nottingham University Hospitals NHS Trust. This is very encouraging and staff can be rightly proud of this.
“There is always room for improvement and we want to work closely with our patients and carers to continue to improve our services. We find surveys such as this one very useful and will learn from this and look at how the key learning points fit with the work that we are already doing to continually improve our patient experience.”
If any patient wishes to comment on the care they have received at either the Queen’s Medical Centre or City Hospital, they are encouraged to contact the ward or department directly. If they require any further advice or support they should contact the Trust’s Patient Advice and Liaison Service at firstname.lastname@example.org or 0800 183 0204.